Effective Date: September 1, 2025

1. General Information

This Shipping Policy governs the shipping and delivery of orders placed on sevorelondon.com by Sevore London (“Company”). By placing an order, you agree to the terms outlined below.

2. Processing Time

• Orders are processed and dispatched within 1-3 business days after payment confirmation.
  
• During holidays, sales campaigns, or exceptional circumstances, processing time may be longer. Customers will be notified via email in such cases.
  

3. Shipping Carrier and Tracking

• Orders are shipped through our contracted courier services.
  
• Once your order has been dispatched, you will receive a tracking number via email or SMS.
  
• You can track your order online using this tracking number.
  

4. Delivery Time

• Domestic deliveries within Turkey are usually completed within 2-5 business days.
  

5. Delivery Conditions

• Deliveries are made to the address specified at checkout.
  
• Customers are responsible for being present at the delivery address.
  
• If the package cannot be delivered, a notice will be left by the courier. Unclaimed packages within the specified period will be returned to us.
  

6. Shipping Fees

• Domestic orders above a certain amount may qualify for free shipping. This condition is subject to promotional and seasonal policies.
  
• International shipping fees are calculated automatically at checkout based on the weight of the order and the destination country.
  

7. Damaged or Lost Packages

• Please check your package upon delivery.
  
• Do not accept damaged or opened packages. Request a report from the courier and refuse delivery.
  
• Sevore London will follow up with the shipping company and take necessary steps to resolve the issue.
  

8. Contact

For any inquiries or assistance, please contact us:
Sevore London
Email: info@sevorelondon.com